Crawford & Company poaches new Spain country manager from American Express

Crawford & Company, a provider of claims management and outsourcing solutions to carriers, brokers and corporations, has appointed a new country manager for Spain.

New recruit Gonzalo Esteban will report to Charlotte von Krogh, president for Europe and Middle East.

Esteban brings over 10 years of insurance market experience to the position. Prior to joining Crawford, Gonzalo held managerial roles within American Express and Mulitasistencia, with responsibility for new and existing strategic client relationships, sales, business development and market strategy and acquisitions.

Current country manager for Spain, Felipe Gangoiti, will take up a new position as SVP client development and will focus on new client opportunities and business development initiatives.

Charlotte von Krogh, president, Europe and Middle East said: “Gonzalo joins Crawford at a time when the business is reimaging and simplifying customer solutions and building on our reputation for delivering quality that sets the industry benchmark. Gonzalo has worked with Felipe Gangoiti over the past few months to ensure a smooth transition of responsibilities.

“I also want to thank Felipe for his valuable contributions to Crawford during his tenure as country manager and wish him all the best in his new role.”

Esteban added: “I delighted to have the opportunity to lead Crawford in Spain and support our purpose to restore and enhance lives, businesses and communities. My focus will be to continue to deliver innovation, quality and expertise as well as supporting our employees to achieve their full potential.”

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