Davies Group reorganises business, shakes up management

Operations management, consulting and digital solutions provider Davies Group has made several senior executive promotions as it streamlines its business, creating three operating platforms across claims solutions, insurance services and customer solutions.

The move follows a flurry of acquisitions made by the firm including Cynergie, Ambant and, most recently, R&Q’s insurance services businesses.

In claims solutions, Darren Coombes has been promoted to executive chairman, following several years as chief commercial officer. Coombes will continue to lead growth and client development across claims. In addition, he will chair the claims business and lead strategy and new solution development.

Motor claims boss Kath Mainon was elevated to the role of chief operating officer of claims solutions. In her new role, Mainon will take the leadership responsibility for operations and service delivery across Davies’ UK and Ireland claims businesses.

Mark Grocott was promoted to customer solutions CEO, which he will undertake alongside his role as Davies chief digital officer. Its customer solutions business, which incorporates Cynergie and ServiceTick, provides customer experience, complaints management, and regulatory solutions to the insurance and highly regulated markets.

Furthermore, Gareth Bowers has been promoted to managing director of property claims, and Kim Alcock to managing director of motor claims, with both reporting directly to Mainon.

The company announced in January that its insurance services operations, incorporating Ambant, JMD, Requiem and Quest, will be led by Steven Crabb, who has been promoted to insurance services CEO, in a move set to extend Davies’ reach and capability in insurance services and captive management while adding new operations in the UK and Bermuda to the group.

Dan Saulter, Davies Group CEO, commented: “I am thrilled to announce these senior promotions across our growing business. We have an amazing team of more than 1,250 people, committed to doing the very best for our insurance and highly regulated clients. I am delighted that we have once again been able to develop talent from within, and create the opportunity for career progression. When set alongside our investment in innovation and digital transformation, we are well placed to continue to help our clients improve service, grow and win.”

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