Hiscox looks to ‘build a better business’ with new group COO

Specialist global insurer  Hiscox has tapped an insider for the newly created position of group chief operating officer (COO) to drive impactful new initiatives to help shape the future of the business.

Stéphane Flaquet (pictured) will assume the role of COO from September 1, subject to regulatory consents.

Flaquet has been with  Hiscox since 2010 and held a number of senior roles across the group. He initially joined Hiscox as chief operating officer for  Hiscox Europe, before moving on to become group IT director in 2012 and then chief executive officer for  Hiscox Europe between 2016 and 2021. He is currently group chief transformation officer and interim chief executive officer for  Hiscox UK.

In his new role, Flaquet will oversee a number of critical central functions including group claims, group IT,  property services, procurement and group marketing to ensure the continued effective and efficient delivery of core services,  Hiscox said. He will be a member of the group executive committee and report to  Hiscox Group CEO, Aki Hussain.

Hussain said: “As Stéphane takes on this new role for the group, we will benefit enormously from his institutional knowledge, having run a number of  Hiscox business areas. With a focus on driving process maturity, continued digital transformation and service excellence, Stéphane will play an important part in ensuring we continue to build a better business that delivers for our customers.”

Flaquet added: “This is a great role and represents a unique opportunity to drive impactful new initiatives and to really help shape the future of what I think is a fantastic business. I can’t wait to help us enhance our existing capabilities, build new ones and harness synergies across the group–contributions that I believe will enable us to realise the significant opportunities ahead.”

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