10 February 2023Insurance

QBE launches client proposition unit led by former London Markets head

Re/insurer  QBE has established a client proposition team bringing together multiple specialisms under one leadership structure as part of the company’s drive to further enhance its client offering and services.

Long serving company veteran Matt Lacy (pictured) has been appointed to take the helm in a newly created role of director of client proposition.

Lacy has over 20 years’ experience in insurance and has been with QBE since 2002, holding a variety of positions including head of London Markets, director of casualty and, most recently, programme director for construction and multi-national.

The new team will comprise of four units: Client Management, with responsibility for supporting QBE’s largest clients, in partnership with brokers; Risk Solutions, a 24-strong team of risk management professionals providing risk education and risk mitigation advice across a range of practices from property and casualty to motor and financial lines; Proposition Management, to ensure QBE’s offering is relevant and designed with its chosen sectors in mind; and Client Capability, to focus on segmentation, satisfaction measurement and insight.

Lacy will report to Andrew Besant, chief customer officer, QBE European Operations, who said: “Matt has been an integral part in the success of QBE’s insurance division. He knows our clients and their requirements well and his technical underwriting experience w Saveill be invaluable as we look to strengthen how we engage with our clients. His appointment is another excellent example of the strength of our internal pool of talent.”

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