QBE North America appoints new COO amid executive changes

Re/insurer  QBE has made key executive appointments to support its strategy and initiatives in North America.

David Mulligan has been named chief operating officer. He will be responsible for identifying, planning and executing large-scale change projects to improve process efficiency, reduce complexity and increase cost savings while enhancing workforce capability and the customer experience. He will lead QBE NA's business delivery teams, including digital transformation, business process reengineering, automation and robotics and the offshore transition team. He also oversees underwriting operations, programme onboarding and services, billing, collections, accounts payable, production automation support, procurement and real estate.

Mulligan joined QBE in 2013 as VP, IT strategy and transformation, after which he took on broader responsibilities as VP, business transformation, and then SVP, business transformation. Prior to QBE, he held leadership and consulting roles at Anthem, Paradox Advisors, CUNA Mutual Group, Accenture, Best Buy and Deloitte Consulting.

Rachel Pollack has been appointed chief people officer, responsible for leading the development and implementation of the North America people strategy to support and enable the enterprise strategy, as well as business-specific strategies and initiatives.

Pollack joined QBE in 2008 and has held a variety of roles in change management, human resources (now People), culture and business transformation, most recently serving as group people director, global corporate functions and before that group head of enterprise culture.