Sedgwick picks RSA analytics head to lead data science capabilities in UK

Technology-driven risk solutions provider  Sedgwick has hired RSA analytics leader to drive its data science capability in the UK, working closely with the company’s global chief data officer Adam Fisher.

Colleen Spence has joined Sedgwick as head of data science in the UK.

In her new role, Spence will harness new predictive technologies, techniques and data sources to provide actionable insight for Sedgwick’s UK clients, assisting them in reducing claims costs and improving customer satisfaction. She will also work with Sedgwick’s UK operations teams to identify opportunities for improving process efficiency and effectiveness.

Spence has over 15 years of experience as a data scientist and analytics professional. She joins Sedgwick from a RSA Insurance Group, where she served as analytics lead for nine years. She is also experienced in project management, machine learning/data science algorithms and stakeholder management.

“Colleen’s experience and leadership make her the ideal person to lead our data science team in the UK,” said Nicola Dryden, Sedgwick chief client officer in the UK. “Delivering outstanding service today is only part of our role; we know we need to offer more to our clients, and we’re doing that by using the data we gather to improve outcomes for them and their customers. Data-driven decision making helps us work with clients to reduce claims frequency and severity, improve process efficiency, and deliver a better customer experience.”

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