Bolt outlines tougher claims approach


“If you don’t meet the service standard, you can’t do the service.” So said Tom Bolt, director of performance management at Lloyd’s, as he unveiled his new approach to claims, which combines an intrusive application of standards and a liberalisation from the requirement to use the market’s current sole service provider.

Tom Bolt, Lloyd's, claims, capital requirement, Syndicate Plan approvals, Claims Transformation Programme

Intelligent Insurer