“If you don’t meet the service standard, you can’t do the service.” So said Tom Bolt, director of performance management at Lloyd’s, as he unveiled his new approach to claims, which combines an intrusive application of standards and a liberalisation from the requirement to use the market’s current sole service provider.
The rest of this article is locked for subscribers only. Please login to continue reading.
If you don't have a login, you will need to purchase a subscription to gain access to this article, including all our online content. Please use this link and follow the steps.
To request a FREE 2-week trial subscription, use the same link but select the 'trial' option in the dropdown box. NOTE - this can take up to 48hrs to be approved.
Tom Bolt, Lloyd's, claims, capital requirement, Syndicate Plan approvals, Claims Transformation Programme