20 April 2021Insurance

CII creates president’s forum to explore customers’ unmet needs

The Chartered Insurance Institute (CII) has created a president’s forum to explore customer needs that are not currently being fully met by the insurance profession.

The forum will be chaired by current president of the CII, Julie Page, CEO of Aon UK.

The forum also includes Anthony Baldwin, CEO AIG UK and current president of the Insurance Institute of London, Sian Fisher, CEO of the CII, Peter Blanc, deputy president of the CII and Group CEO of Aston Lark, Julian Enoizi, deputy president of the Insurance Institute of London and CEO of Pool Re, and Artur Niemczewski, board member of the CII and partner at Arthur Fleming & Co. Input has also been provided by Geoff Riddell, chair of Pool Re. During the year, the forum will engage with the wider group of presidents from the CII Local Institute network and the society chairs.

As well as exploring new and emerging risks, the forum will discuss the changing insurance needs of consumers and SME businesses and aims to produce guidance and key actions for further development.

Sian Fisher, CEO of the Chartered Insurance Institute, said: “The insurance profession is key to managing and mitigating the myriad risks that are present in our global society. For many consumers and SMEs, the pace of change is mounting and resulting in more risk exposure from their day-to-day activities. It is vital we look at ways to adapt, evolve and innovate our products and services in order to maintain the importance and relevance of insurance to the customers it serves.

Julie Page, president of the CII, said: “Risks are more connected, more complex and less tangible than at any time in modern insurance history, with the backdrop of public opinion about the relevance of insurance becoming challenging.

“With the president’s forum we are looking to use the neutral space the CII holds as a trusted convenor to further explore what we as a profession could do to respond to these challenges, as well as exploring wider accessibility to protection for increasingly unmet needs, which currently only have limited traditional market cover.

“We will be looking specifically at the current skillset of the insurance sector and comparing that with what needs to be done to enable and encourage the profession to meet the challenges of evolving risks and changing client needs, plus what can be done to improve public trust during this period of great uncertainty.”

Did you get value from this story?  Sign up to our free daily newsletters and get stories like this sent straight to your inbox.

Already registered?

Login to your account

To request a FREE 2-week trial subscription, please signup.
NOTE - this can take up to 48hrs to be approved.

Two Weeks Free Trial

For multi-user price options, or to check if your company has an existing subscription that we can add you to for FREE, please email Elliot Field at efield@newtonmedia.co.uk or Adrian Tapping at atapping@newtonmedia.co.uk


More on this story

Insurance
9 October 2020   Aston Lark group chief executive officer Peter Blanc has been appointed as deputy president of the CII.
Insurance
29 April 2020   The separation will enable new independent chair to focus on their ambassadorial role.
Insurance
25 August 2021   An important skill has been identified alongside knowledge and behaviours that people entering the profession need to have.