Crawford hires COO from Hanover Insurance

Atlanta-based Crawford & Company, a provider of claims management solutions, has appointed Andrew Robinson as its global chief operating officer.

Robinson joins Crawford after working for the past decade at The Hanover Insurance Group, where he was the president of specialty insurance, executive vice president of corporate development and chief risk officer.

In his new role, Robinson will have the responsibility of Crawford's four business units, including Broadspire, US Services, International Operations, and Garden City Group, alongside information technology on a global basis.

Robinson has over three decades of global experience in the insurance industry. At Hanover, his responsibilities included managing company's US specialty businesses, acquisitions, divestitures, business integration, and enterprise risk.

Prior to Hanover, he was a managing partner of global insurance at Diamond Consulting (now PWC Consulting), and a co-founder of Exchange Partners. He has also served as a non-executive director of the board of Lloyd's insurer Chaucer Syndicates.

"We are thrilled to have Andrew join us to accelerate the trajectory of growth and find new ways to enhance Crawford's operating performance," said Harsha Agadi, president and chief executive officer.

"As an integral member of our global executive management team, his operational expertise and proven leadership in utilizing innovative technology for competitive advantage will be invaluable assets as we seek ways to enhance the value Crawford delivers to our customers and employees."

Robinson commented: "I am honored to join the Crawford team and build on the company's long and successful history of being the industry's leading claims service provider. Crawford is uniquely positioned to help its insurance company and self-insured clients enhance their competitiveness during a time of tremendous technological change."

The company has recently acquired 85 percent of the membership interests of Oklahoma City-based WeGoLook for $36.125 million to revolutionise, automate and expedite its claim handling process.