MetLife uses Munich Re technology in digitisation push

Munich Re Automation Solutions, an insurtech specialist and part of global reinsurer  Munich Re, has partnered with  MetLife France, which has adopted its ALLFINANZ product suite to digitise its life insurance underwriting process.

The move is part of a wider digitalisation push for MetLife, which has adopted ALLFINANZ technology in several other global entities, including the Gulf, Brazil, China and India.

ALLFINANZ, with automated underwriting and analytics solutions, is expected to increase MetLife France’s straight-through-processing rate, while reducing time to market for new product launches.

MetLife said the technology will enable its life insurance brokers and agents to provide a faster and more efficient application process for their customers, speeding up the underwriting process by typically providing a quote within 24 hours.

Agnès Bruhat, general manager at MetLife France, added: “We are delighted to partner with Munich Re Automation Solutions to incorporate digital functionalities into the underwriting process and improve the customer journey. We are dedicated to offering top customer service, so it was a natural choice to switch to the ALLFINANZ automated underwriting tool from Munich Re. The added-value is substantial for the end customer, as well as for the underwriter allowing them time back, a higher transformation rate, and secured processes.”

Paul Donnelly (pictured), executive vice president of EMEA at Munich Re Automation Solutions, commented: “ MetLife France has demonstrated it is able to adapt to the demands of digital transformation, by putting technology associated with its know-how at the service of its policyholders.

“We believe that digital underwriting is the future for the French life insurance market and are excited to support MetLife France on their journey. ALLFINANZ will provide MetLife France’s intermediaries with the capability to have one-and-done conversations with customers instead of multiple forms and questionnaires, greatly speeding up and improving the customer experience.”

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