andy-besant-chief-customer-officer-qbe-european-operations
9 September 2021Insurance

QBE creates new chief customer officer role

Business insurance specialist  QBE European Operations has appointed a chief customer officer from Collinson Group.

In the newly created role, Andy Besant (pictured) will be responsible for QBE European Operations’ sales strategy, distribution, client proposition, the management and development of major trading partnerships, major client relationships, as well as other priority customer segments. He will report to Cécile Fresneau, managing director of insurance.

Besant will join from Collinson Group where he is currently managing director for travel experiences and he has previously held senior sales and distribution leadership roles at HiFX and American Express.

Fresneau said: “Our overall business and customer strategy is at the heart of this role as we continue to deliver value to our customers in a responsible, accountable way to ensure long-term sustainable relationships. Andy will bring further customer experience in terms of his mindset, insight, and delivery. I look forward to welcoming him to my team towards the end of this year.”

Did you get value from this story?  Sign up to our free daily newsletters and get stories like this sent straight to your inbox.

Already registered?

Login to your account

To request a FREE 2-week trial subscription, please signup.
NOTE - this can take up to 48hrs to be approved.

Two Weeks Free Trial

For multi-user price options, or to check if your company has an existing subscription that we can add you to for FREE, please email Elliot Field at efield@newtonmedia.co.uk or Adrian Tapping at atapping@newtonmedia.co.uk


More on this story

Insurance
22 October 2021   The company sees a clear opportunity to strategically expand its business in the UK.
Insurance
1 November 2021   30% of small businesses and 46% of medium-sized businesses are worried about potential liability related to ESG issues.
Insurance
10 November 2021   The reinsurer says it is a ‘significant step’ in its growth strategy.